You always go the extra mile. You're always smiling. You love finding solutions to difficult problems. You are always brightening someone's day. You love to take care of people. You're good at developing relationships. You're often the mediator when conflict arises.
Does this sound like you? If so, you have the skills to be an excellent customer service manager!
Customer service managers hire, train and manage members of the customer service department. Customer service managers often work on the front lines, resolving customer complaints and working to establish and maintain customer relationships.
In today's increasingly competitive market, companies are fighting to keep their existing customers. In fact, 86 percent of small-business owners said they have placed extra emphasis on offering quality customer service during the tough economic times.
Therefore, the job market for customer service managers is booming. This year, there will be 797 customer service manager openings in Indiana alone. The average salary is about $46,000.
How to become a Customer Service Manager
Some employers require an associates or bachelors degree, but most employers are more concerned with a proven record of providing excellent customer service.
At Ivy Tech, you can get an Associates Degree in Business Administration with a concentration in Business Management. You may also benefit from a concentration in Human Resources Management that would give you a foundation in staff management.
If you have a positive attitude and a lot of patience, consider the growing field of customer service management!
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